7dbd Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how 7dbd ("7dbd", "we", "us", "our") collects, uses, stores, and protects personal information provided by or collected from users ("you", "Player") of the 7dbd platform, accessible at https://7dbd.io. It applies to all interactions with the platform, including account registration, deposits, gameplay, customer support communications, and use of our mobile interface.

By registering an account or otherwise using the 7dbd platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional provisions relevant to your use of 7dbd.

2. Data Controller Information

7dbd acts as the data controller for all personal data collected through the platform. For the purposes of this Policy, the data controller is the entity operating the 7dbd platform at https://7dbd.io.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights described in Section 10 of this Policy, you may contact our Data Protection team at:

3. What Data We Collect

7dbd collects personal data in the following categories, depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, National ID number, passport number	Registration & KYC verification
Contact Data	Email address, mobile phone number, residential address (including district, e.g., Dhaka, Chittagong, Sylhet)	Registration & account updates
Financial Data	bKash / Nagad / Rocket / Upay account references, Visa / Mastercard last-4 digits, transaction history	Deposits & withdrawals
Technical Data	IP address, device type, browser type and version, operating system, session identifiers	Automatically on platform access
Usage Data	Games played, bets placed, session duration, pages visited, feature interactions	Automatically during gameplay
Communications Data	Support chat transcripts, email correspondence, complaint records	When you contact support
Verification Documents	Scanned copies of government-issued ID, proof of address documents, payment method ownership evidence	KYC / AML compliance checks

7dbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond standard ID document photos where required for KYC), or health information, unless specifically required by applicable law or for responsible gaming interventions.

4. How We Use Your Data

Personal data collected by 7dbd is used for the following purposes:

• Account Management: Creating, maintaining, and securing your 7dbd player account, including authentication and access control.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for your account.
• Identity Verification (KYC): Verifying your identity and age (21+ requirement) in accordance with our anti-money laundering obligations and responsible gaming commitments.
• Platform Personalisation: Tailoring game recommendations, promotional offers, and interface settings based on your activity on the platform, where you have consented to this use.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Customer Support: Responding to your queries, complaints, and support requests in a timely and accurate manner.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and applying account interventions such as deposit limits or cooling-off periods where appropriate.
• Legal Compliance: Meeting obligations under applicable anti-money laundering (AML) laws, financial record-keeping requirements, and any lawful requests from competent authorities.
• Platform Improvement: Analysing aggregate, anonymised usage data to improve the performance, reliability, and feature set of the 7dbd platform.

5. Legal Basis for Processing

7dbd processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with AML regulations, identity verification requirements, and any lawful authority requests.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your fundamental rights.
• Consent: Where you have given specific consent, for example, to receive promotional communications or to enable personalised game recommendations. You may withdraw consent at any time by contacting [email protected], without this affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Third Parties

7dbd does not sell, rent, or trade your personal data. We may share your data with the following categories of third-party service providers, strictly for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive the minimum transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC/AML service providers who assist in verifying your identity documents and screening for compliance purposes.
• Game Content Providers: Platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a technical session identifier to deliver game content. They do not receive your full profile data.
• Fraud Prevention Services: Third-party risk management platforms that analyse technical data (IP address, device fingerprint) to detect and prevent fraudulent activity.
• Cloud Infrastructure Providers: Data hosting and platform infrastructure providers operating under strict data processing agreements and confidentiality obligations.
• Regulatory & Law Enforcement Authorities: Where required by applicable law or valid legal process, 7dbd may disclose personal data to competent government or regulatory authorities.

All third-party service providers engaged by 7dbd are subject to contractual data processing agreements that restrict their use of your personal data to the specific purpose for which it was shared.

7. International Data Transfers

In the course of operating the 7dbd platform, your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, 7dbd takes appropriate steps to ensure that your data receives a level of protection consistent with this Policy, including through the use of standard contractual clauses or equivalent safeguards with the receiving parties.

By using the 7dbd platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh as described in this section.

8. Data Retention

7dbd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, to meet AML record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of 7 years following the date of the transaction, in accordance with standard financial compliance requirements.
• KYC Documents: Identity verification documents are retained for the period of the account relationship plus 5 years post-closure.
• Support Communications: Customer support records are retained for 3 years following resolution of the relevant enquiry or complaint.
• Technical & Usage Data: Anonymised or aggregated technical data may be retained indefinitely for platform improvement purposes. Raw personal technical data is deleted or anonymised within 24 months.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

9. Cookies & Tracking Technologies

7dbd uses cookies and similar client-side technologies on the platform. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function. These include session management cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby configurations to improve your experience on return visits.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate the platform. This helps 7dbd understand which features are most used and where improvements can be made. No personally identifiable information is included in analytics reports.
• Fraud Prevention Cookies: Device fingerprinting and session integrity cookies that help identify and block suspicious access patterns, bot activity, and account takeover attempts.

7dbd does not use third-party advertising cookies, retargeting pixels, or any tracking technology that follows your browsing activity on websites outside the 7dbd platform.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the platform. Disabling functional or analytics cookies will not prevent you from using core platform features.

10. Your Rights

As a data subject, you have the following rights in relation to the personal data 7dbd holds about you:

• Right of Access: You may request a copy of the personal data 7dbd holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its retention.
• Right to Restrict Processing: You may request that 7dbd limit the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before withdrawal.
• Right to Object: You may object to processing based on legitimate interests, including profiling for personalisation purposes.

To exercise any of these rights, please contact 7dbd in writing at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.

11. Children's Privacy

The 7dbd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, delete all associated data, and return any deposited funds in accordance with our Terms & Conditions.

If you believe that a minor has accessed the 7dbd platform or has provided personal data, please notify us immediately at [email protected] so that we can take prompt action.

12. Security Measures

7dbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
• Encryption at Rest: Sensitive personal data and financial records stored on 7dbd servers are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: 2FA is available to all players and is strongly recommended to prevent unauthorised account access.
• Penetration Testing: The 7dbd platform undergoes regular third-party security assessments to identify and remediate potential vulnerabilities.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7dbd will notify affected individuals without undue delay and take immediate steps to contain and investigate the incident.

While 7dbd takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access.

13. Changes to This Policy

7dbd reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new use of existing data — we will provide at least 14 days' advance notice via the email address registered to your account.

The most current version of this Policy is always available at https://7dbd.io/privacy-policy, with the effective date displayed at the top. We encourage you to review this Policy periodically. Your continued use of the platform after any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7dbd handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Subject Line for Privacy Requests: "Data Privacy Request"
• Response Time: Within 5 business days for general privacy enquiries; within 30 calendar days for formal data rights requests
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)